ITIL Service Operation Processes – Problem Management (ITIL Certification Training 2018)
ITIL Service Operation Processes – Problem Management covers the purpose,objectives, difference with Incident Management and process flow/ITIL Problem Management activities.
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ITIL School (or ITIL Knowledgeshare) channel has been designed with an intention to share my knowledge purely to help others get ITIL 2011 Foundation concepts in an easy and faster way. ITIL® Foundation is the most widely acknowledged entry-level ITIL certification for IT professionals. Today’s IT departments need qualified experts who can deliver effective IT services.
This channel will include an overview of the ITIL V3 Lifecycle, Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement phases and show you how lifecycle stages are linked, processes involved, and best practices for enhancing the quality of IT service management to reduce costs and increase productivity.Also to the beginners and those aspiring to write ITIL 2011/V3 Foundation exam in 2017-2018.
Who are Target audience?
Project Staff with job roles like IT Administrators, Technical Team Lead, IT Consultants, Server Administrators, Project Managers, Business Analysts& Architects.
ITIL 2011/V3 Foundation previous video links:
ITIL V3 Foundation Service Operation – Request Fulfillment (2018)
ITIL V3 Foundation Service Operation Processes – I (2018)
ITIL V3 Foundation Service Operation Overview (2018) ITIL V3 Foundation Service Transition Processes -II (2018)
ITIL V3 Foundation Service Transition Processes – I (2018)
ITIL V3 Foundation Service Transition Introduction
ITIL V3 Foundation Service Design Processes – I
ITIL V3 Foundation Service Design Processes – II
ITIL V3 Foundation Service Strategy Introduction
ITIL V3 Foundation Service Strategy Processes
ITIL V3 Foundation Introduction
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